Return Material Approval (RMA)
The Technology Practice business objective is to supply our customers with quality assured and reliable I.T. products. It should be noted however that due to the complexity of the electronics contained within today's modern IT products, occasionally problems can occur in the field. This situation can and does affect brand new OEM products as well as Unused, Good-As-New or Refurbished products etc.
In the unlikely event that a The Technology Practice supplied product has to be returned the following RMA process MUST be adhered to. This will ensure that proper action is taken and customer satisfaction assured.
RMA procedures
- Dead On Arrival(DOA)
e-mail notification must be received within 5 workings days of receipt of delivery. The customer shall include the affected equipment serial number within the e-mail notification.
- 30-day and/or extended warranty claims
e-mail notification must be received within the warranty period, commencing upon delivery of the order. The customer is required to state the serial number of the affected equipment and provide a description of the fault and reason for the warranty claim.
Notes :
In ALL instances The Technology Practice shall issue an RMA authorisation number and RMA template form that must be securely attached to any equipment being returned.
All DOA equipment returns must be securely re-packed and returned using only the original packaging. It is the customers responsibility to ensure that all products being returned to The Technology Practice under warranty are carefully/properly re-packaged for shipment, including any anti-static bagging and internal cushioning/protection.
The Technology Practice accepts no responsibility or liability for any products returned outwith the company's RMA procedures or for products that are received in an unsatisfactory state, due to poor re-packaging and/or having been damaged in transit.